Unexpected error while accessing Workspace One portal

Symptoms / Error

Identity Manager encountered an error. Contact your admin and provide the information displayed below.

Message

An unexpected error occurred. If this error persists, please contact your administrator.

Error Code

500

server

ws1-ui.xtra-vritual.com

ws1-ui.xtra-virtual.com

serverServer

10.113.89.

Timestamp

Dec 22, 2016 12:07:58 PM

Cause

This error occurs because of time synchronization issue between UI server and connectors.

Resolution

Kindly check time synchronization between your UI and connector servers, and correct the same.

refer KB from VMware to correct if you are running on v Sphere.

10.113.89.106

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